How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Phoenixaside Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Phoenixaside Pest Control
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

When the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you are unhappy with work in your home, start by raising it with the provider directly. Keep a written record of what you say and what they reply.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed. But Phoenixaside Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Ohio.

How to File

Email contact@phoenixaside.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm we got your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@phoenixaside.property